Player Support Agent

Pasig, Metro Manila, Philippines · Player Support expand job description ↓

Description

· Deliver timely, accurate and respectful answers to customers’ questions and issues

· Utilize the internal ticketing system to log all requests and activities

· Take ownership of Customer Service incidents and work to successfully resolve them

· Escalate issues as needed

· Other duties assigned

Requirements

· College level

· Excellent written communication

· Preferably with customer service experience in a BPO setting

· Ability to quickly learn customer service based tools and techniques

· Gaming background is a plus

· Amenable to work on shifting schedule

· Fresh Graduates are welcome to apply

Benefits

· 23K salary (20K Basic + 3K Non taxable allowance)

· Possible early regularization

· HMO coverage

· Workers Insurance

· SL and VL upon regularization

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