Videogame Testing Production Services Support Technician
Keywords is an international technical service provider to the global Video Game Industry with 45 offices across 20 countries and 4 continents. The organization employs over 5,000 people at peak times working in over 50 languages. Each year, we produce over 80,000 art assets, 21 million words of audio, 250 million words translated, 2.5 million hours of testing and resolve 16 million customer support tickets. We work with 24 of the Top 25 games companies by revenue for 2017.
Keywords Videogame Testing is one of Keywords Studios brands offering Videogame Testing services. KWS Mexico offers Videogame Testing, Localization, Audio and Player Support services to our clients.
The Production Services Support Technician is responsible for providing adequate support and expertise to the Production department and making sure that everything required by a project is deployed for the team.
Main responsibilities will be in particular:
• Provide professional and timely technical support to Production.
• Responsible for builds, firmware and image preparation and deployment, workstations setups, in accordance to Production expectations and project plans & requirements.
• Maintain an asset tracking database and will transfer knowledge to the other members of the team
• Assist with floor planning and hardware & device allocation
• Initiate research projects to expand and consolidate our department knowledge
• Comply with the security and confidentiality policy set by the company and ensure all team members comply to policies
Fluent in English – written and spoken.
Commitment to professional customer service
Must possess ‘can-do’ attitude
Ability to work effectively and decisively under pressure
Highly organized with the ability to prioritize tasks and multi-task
Ability to analyze problems, recommend and implement effective solutions
Actively approaches others for their ideas and suggestions
Flexibility and availability of work hours, including evening, night and weekend.
Quickness and accuracy of execution
Ability to work on own initiative and monitor own workload
Ability to work with strict deadlines
Ability and aptitude to learn
Strong self-motivation, reliable and flexible team player
High attention to detail
Follows correct process or clearly communicates on any necessary deviations
Based in Mexico City area or available for relocation
Understanding of the gaming industry
Good understanding of media creation and duplication
Good understanding of mobile devices technology
Knowledge of console gaming platforms, such as Sony, Microsoft and Nintendo platforms
Has relevant IT skills in order to work with different software and hardware required for projects
Good knowledge of Microsoft Office 2010/2013/Office 365 (Word/Excel/Access/Outlook)
Understanding of software development process.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law