Localization Manager

Ciudad de México, Mexico City, Mexico · Localization expand job description ↓

Description

The Localisation Manager role is to manage the Localisation team based in Mexico City. The team comprises of Linguists and Project Managers.

The ideal candidate will have a background in Games Localisation and experience leading teams.

Team management

  • Recruit, Manage, monitor, develop and motivate the team
  • Set goals for Project Managers
  • Give regular performance feedback.
  • Provide leadership and mentoring, manage performance/personnel issues within team.
  • Build good working relationships with all team members.
  • Manage holiday planning. Ensure backups are in place for each PM. Record holiday allocations and ensure team takes allocated annual holidays
  • Work with PM Team manager to ensure team is resourced appropriately
  • Work with HR to plan training based on development and performance needs
  • Work with Project managers, loc engineering & resource management to determine workflow and best processes to follow in order to maximize productivity and minimize costs.
  • Identify opportunities and spearhead initiatives to continuously improve service and project processes
  • Ensure Keywords QA process is followed and QA standards met.
  • Monitor project processes (localization plan, post mortems, resources, submissions, etc.)
  • Continuously manage and adapt the work plan and resources required in consultation and agreement with the client.
  • Manage internal and external resources in order to ensure that they perform according to the project instructions, client expectations and the company's QA procedures.
  • Ensure Keywords QA process is followed and QA standards met.
  • Make independent decisions on work methods to be used on projects, while following established standards and procedures of the department.
  • Manage Team costs, approve team expenses.
  • Monitor profit margin on projects. Take action when margins are below target, work with PMs, Loc management to address
  • Manage internal costs/budgets, deal with additional/unexpected costs and take corrective action in order to ensure the project profitability targets are met or exceeded.
  • Take responsibility for personal learning and training needs

Process Management

  • Work with Project managers, loc engineering & resource management to determine workflow and best processes to follow in order to maximize productivity and minimize costs.
  • Identify opportunities and spearhead initiatives to continuously improve service and project processes
  • Ensure Keywords QA process is followed and QA standards met.
  • Monitor project processes (localization plan, post mortems, resources, submissions, etc.)
  • Continuously manage and adapt the work plan and resources required in consultation and agreement with the client.
  • Manage internal and external resources in order to ensure that they perform according to the project instructions, client expectations and the company's QA procedures.

Quality Management

  • Ensure Keywords QA process is followed and QA standards met.
  • Make independent decisions on work methods to be used on projects, while following established standards and procedures of the department.

Financial performance

  • Manage Team costs, approve team expenses.
  • Monitor profit margin on projects. Take action when margins are below target, work with PMs, Loc management to address
  • Manage internal costs/budgets, deal with additional/unexpected costs and take corrective action in order to ensure the project profitability targets are met or exceeded.

Personal development

  • Take responsibility for personal learning and training needs

Client Relationship

  • Work closely with clients’ Localisation Team
  • Full accountability within Keywords for the team, ensuring they deliver according to the clients needs and expectations.
  • Liaise with client to understand their goals and expectations, and anticipate/address client needs and concerns to prevent issues.
  • Communicate regularly and professionally with clients
  • Foster collaborative, effective partnership with client

Requirements

  • Minimum 5 years’ experience in Loc
  • Experience managing teams an advantage
  • Must be motivated and a team player
  • Strong leadership competency
  • Excellent English both written and verbal
  • Excellent interpersonal communication skills
  • Knowledge of MemoQ an advantage
  • Passion for the video game industry

Benefits

Negotiable

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