Junior Support Engineer

Irving, Texas, United States · Embedded Services · 85776-1

Description

Type: Contract

Duration: Contract to Hire

Location: Irving Texas


The Embedded Service Team at KeyWords is hiring contract technical support engineers to work for one of our large enterprise clients in Irving, TX.

As a tech support engineer you will handle complex issues from our enterprise level customers through phone or web. When needed, you will transfer your cases to your colleagues or involve subject matter experts or escalate to other groups in the team. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.

Your ramp-up in this position will be much faster if you have the following technical experience and knowledge:


Customer and/or government security screening requirements are required for this role and every two years.

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